If you have questions about our ordering policies or how to order one of our products online, please consult our list of Frequently Asked Questions, or contact our Customer Service department using one of the methods outlined below.
Customer Service at your fingertips.
Phone: Customer service representatives are available Monday to Saturday 9:00am to 5:30pm to answer your questions. call us at 1800-419-9948 (toll free)
E-mail: Send your queries to us at email@example.com All questions will be addressed within 24 hours of receipt. Please note that for your security, we actively discourage placing an order with us via e-mail. Shop online instead through our secure server.
We appreciate your business and look forward to serving you!
- Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the pro-market, please feel free to e-mail us at firstname.lastname@example.org.
Q. How do I place my order?
A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order.
Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.
Q. How do I view what’s in my shopping cart?
A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of quantities you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.
Q. How do I add items to my cart?
A. To add a product or other items to your cart, navigate to the page of the item you are interested in and then choose your desired product of that category. When you click the “Add to Cart” link, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.
Q. How do I remove items from my cart?
A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click “Update cart” in the lower-right corner to have your changes reflected.
Q. How can I sign into my account on the pro-market and/or edit the information in my account?
A. If you have previously purchased a product in pro-market, then you may have opted to create a personal account in our system. If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the “Forget password” tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.
Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
- What are your shipping and handling rates?
A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using ship rocket.
- What are your payment options?
A. We accept major debit/credit cards ( Visa, master, and maestro), as well as net banking. No COD.Q. What is your returns policy?
A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to call our Customer Service department at 1800-419-9948 to obtain an approval number. Once you have obtained your approval number, please follow these three easy instructions to return your purchase:
- Make sure the item is in resalable condition. We cannot refund products that are with missing accessories or otherwise damaged.
- Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned product so that we can issue the proper refund/replacement.
- Ship the package to our returns department. To guarantee delivery, please insure your package or ship it as per the instruction provided by our customer support. Returns must be sent prepaid to:
Nishwanth Marketers Private Limited
93d/2, kottakarai parvathipuram,
Vadalur – 607303
If you have additional questions about our returns policy, please e-mail our Customer Service department at email@example.com.